Privacy Policy

Effective Date: September 17, 2026

1. Introduction

Cedar Luxe Outdoor Kitchens LLC (“Cedar Luxe,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit cedarluxekitchen.com (the “Website”)

• Create a customer account

• Submit an enquiry or contact form

• Request product information or a quotation

• Place or attempt to place an order

• Subscribe to marketing communications

• Communicate with us

• Otherwise interact with our products and services

This Privacy Policy should be read together with our Terms of Service and Cookie Policy.

Where consent is required, we will request it through an appropriate notice, form, cookie banner, checkout process, or other mechanism. Simply viewing this Privacy Policy does not waive any privacy rights available to you.

2. Who Is Responsible for Your Information?

Cedar Luxe Outdoor Kitchens LLC is responsible for personal information described in this Privacy Policy, subject to the roles of Shopify and other service providers that independently process information under their own policies.

Our online store is hosted by Shopify. Shopify processes customer information to provide ecommerce, checkout, payment, account, security, analytics, personalization, and related services.

For more information about Shopify’s processing, review the Shopify Consumer Privacy Policy.

3. Meaning of Personal Information

“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household.

Personal information does not generally include information that has been lawfully made public, aggregated, or de-identified so that it cannot reasonably identify an individual.

The definition and available rights may vary under applicable law.

4. Personal Information We Collect

The information we collect depends on how you interact with Cedar Luxe.

4.1 Contact and Identity Information

We may collect:

• Name

• Email address

• Telephone number

• Billing address

• Shipping or delivery address

• Company or organization name

• Customer account details

• Communication preferences

4.2 Order and Commercial Information

We may collect:

• Products viewed

• Products added to a cart

• Products ordered

• Order and invoice numbers

• Purchase history

• Product preferences

• Quotation requests

• Warranty or return information

• Delivery instructions

• Transaction amounts

• Discounts and promotional information

4.3 Payment and Billing Information

Payment information may include:

• Billing name and address

• Payment method

• Transaction status

• Partial payment-card details, such as card type and last digits

• Fraud-prevention information

• Tax or exemption information

Complete card information is generally processed by Shopify, Shopify Payments, or another authorized payment provider. Cedar Luxe does not ordinarily receive or store your complete payment-card number or security code on its own systems.

4.4 Account Information

If customer accounts are available, we may collect:

• Login identifier

• Account preferences

• Saved addresses

• Order history

• Authentication and security information

Passwords and authentication credentials may be processed by Shopify or the applicable account provider.

4.5 Communications

We may collect information contained in:

• Emails

• Contact forms

• Telephone enquiries

• Customer-support requests

• Product-information requests

• Survey responses

• Reviews and testimonials

• Social-media messages sent directly to us

• Other correspondence

4.6 Device and Website-Usage Information

When you use the Website, we or our service providers may automatically collect:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Device or cookie identifiers

• Approximate location derived from an IP address

• Pages viewed

• Search activity

• Referring website

• Dates and times of visits

• Shopping-cart activity

• Website interactions

• Advertising or campaign interactions

• Error and performance information

• Cookie and privacy preferences

For more information, review our Cookie Policy.

4.7 Delivery, Installation, and Project Information

When necessary to provide a quotation, arrange delivery, or support a project, we may collect:

• Property or delivery-site address

• Access instructions

• Information about stairs, gates, roads, or loading areas

• Requested delivery services

• Basic project requirements

• Product dimensions or configuration preferences

• Information you choose to provide about the installation location

Please do not send architectural plans, access codes, photographs, or other sensitive property information unless it is reasonably necessary for your request.

4.8 Information from Other Sources

We may receive information from:

• Shopify

• Payment and fraud-prevention providers

• Manufacturers, distributors, and suppliers

• Shipping carriers and freight providers

• Installers or service professionals

• Marketing and analytics providers

• Social-media platforms when you communicate with us through them

• A person placing an order or enquiry on your behalf

• Publicly available sources where lawful and relevant

5. How We Use Personal Information

We may use personal information to:

5.1 Operate the Website

• Display and maintain Website content

• Operate shopping-cart and checkout functions

• Manage customer accounts

• Remember preferences

• Improve navigation and performance

• Diagnose technical problems

5.2 Process Orders and Transactions

• Review and accept orders

• Process payments

• Issue invoices and receipts

• Calculate taxes

• Confirm product availability

• Arrange shipping and delivery

• Communicate order status

• Process cancellations, returns, and refunds

5.3 Provide Product and Customer Support

• Respond to questions

• Prepare quotations

• Provide product information

• Coordinate with manufacturers or suppliers

• Assist with warranty claims

• Investigate delivery issues

• Resolve complaints and disputes

5.4 Protect Cedar Luxe and Others

• Authenticate transactions

• Detect and prevent fraud

• Protect account and Website security

• Enforce our Terms of Service

• Investigate suspicious activity

• Protect customers, suppliers, Cedar Luxe, and the public

5.5 Improve Our Business

• Understand Website use

• Evaluate product and collection interest

• Improve products, content, and customer service

• Conduct internal reporting and analysis

• Plan inventory, marketing, and supplier relationships

5.6 Marketing and Advertising

Subject to your choices and applicable law, we may:

• Send promotional emails

• Measure marketing performance

• Personalize Website content

• Create advertising audiences

• Display relevant advertising

• Understand how visitors find the Website

You can unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us.

Even after opting out of marketing, you may continue to receive non-promotional communications concerning orders, accounts, security, policies, or customer-service requests.

5.7 Legal and Compliance Purposes

We may use information to:

• Comply with legal and tax obligations

• Respond to lawful government requests

• Establish, exercise, or defend legal claims

• Maintain business and transaction records

• Meet contractual obligations

• Enforce policies and agreements

6. Our Reasons for Processing Information

Depending on the applicable law and context, we process personal information when:

• It is necessary to provide requested products or services.

• It is necessary to enter into or perform a contract.

• You have provided consent.

• We have a legitimate business purpose that does not improperly override your rights.

• Processing is necessary to comply with a legal obligation.

• Processing is necessary to protect Cedar Luxe, customers, suppliers, or others.

• Another lawful basis applies.

Where processing depends on consent, you may withdraw consent subject to legal and contractual restrictions and reasonable notice.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary.

7.1 Shopify

Shopify hosts our store and may process information for:

• Storefront operation

• Checkout

• Customer accounts

• Payment services

• Fraud prevention

• Analytics

• Personalization

• Marketing features

• Privacy-preference management

Depending on our Shopify settings, Shopify may process information using features such as Shopify Network Intelligence or other enhanced services.

7.2 Payment and Fraud-Prevention Providers

Payment processors, banks, card networks, and fraud-prevention providers may receive information needed to authorize payments, prevent fraud, handle disputes, and process refunds.

7.3 Manufacturers, Suppliers, and Distributors

We may provide relevant order, contact, delivery, product, warranty, or project information to approved manufacturers, suppliers, and distributors when needed to:

• Confirm availability

• Fulfil an order

• Arrange manufacturer-direct shipping

• Prepare a quotation

• Provide technical support

• Administer a warranty or product claim

We disclose only information reasonably necessary for the applicable purpose.

7.4 Shipping and Service Providers

We may disclose information to:

• Parcel carriers

• Freight companies

• Customs brokers

• Warehouses

• Delivery coordinators

• Installers or service professionals engaged for a customer’s order

7.5 Technology, Analytics, and Marketing Providers

Providers supporting email, hosting, analytics, advertising, customer support, security, forms, and Website applications may process information on our behalf or under their own privacy policies.

Non-essential analytics or advertising technologies will be managed according to applicable consent and opt-out requirements.

7.6 Professional Advisers

We may disclose information to accountants, legal advisers, insurers, auditors, consultants, and other professional advisers where reasonably necessary.

7.7 Legal and Safety Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with law, regulation, court order, or legal process

• Respond to a lawful request from a public authority

• Detect or prevent fraud or security threats

• Protect legal rights, property, or safety

• Investigate a violation of our agreements

7.8 Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, insolvency process, or similar corporate transaction, subject to applicable legal requirements.

8. Sale, Sharing, and Targeted Advertising

Cedar Luxe does not sell personal information to third parties in exchange for money.

However, certain analytics, advertising, personalization, or Shopify services may involve disclosing identifiers, device information, or Website activity in ways that some U.S. state privacy laws define as “selling,” “sharing,” or processing for targeted advertising.

Where these laws apply, you may opt out through:

• Cedar Luxe’s cookie or privacy-preference tool

• A “Your Privacy Choices” or data-sharing opt-out page, when available

• A recognized Global Privacy Control signal

• An email to support@cedarluxekitchen.com

We do not knowingly sell or share the personal information of children.

9. Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies, pixels, tags, local storage, and similar technologies to:

• Operate the Website

• Maintain carts and checkout

• Remember preferences

• Measure Website performance

• Prevent fraud

• Conduct analytics

• Personalize content

• Support marketing where permitted

Where required, we will not use non-essential cookies or comparable technologies until you provide consent.

You can manage available choices through our cookie banner, cookie-preference tool, browser settings, or other privacy controls.

For additional information, review our Cookie Policy.

10. Marketing Communications

We send promotional emails only where permitted by applicable law.

You may unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email

• Contacting support@cedarluxekitchen.com

Unsubscribing from marketing does not stop transactional messages concerning an order, payment, account, warranty, security issue, or customer-service request.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfil orders and provide support

• Maintain tax and accounting records

• Administer warranties

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Meet legal and regulatory requirements

Retention periods depend on the type of information, the purpose for which it was collected, legal requirements, and the need to establish or defend legal claims.

When information is no longer reasonably required, we will delete, anonymize, or securely dispose of it where practicable.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• Access restrictions

• Account-security controls

• Secure Shopify-hosted checkout

• Payment processing through authorized providers

• Encryption in transit

• Fraud-prevention tools

• Vendor and service-provider controls

• Record-management procedures

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorized activity.

If a privacy or security incident occurs, we will investigate and provide legally required notifications.

13. International and Cross-Border Processing

Cedar Luxe is based in the United States and serves customers in the United States and Canada.

Personal information may be processed or stored in the United States, Canada, or another country where Shopify, payment providers, manufacturers, suppliers, carriers, or other service providers operate.

Information processed in another country may be subject to that country’s laws and may be accessible to courts, law-enforcement authorities, or regulators in accordance with applicable law.

Where required, we use appropriate contractual, technical, or organizational measures for cross-border processing.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of eligible information

• Request a portable copy of eligible information

• Withdraw consent

• Object to or restrict certain processing

• Opt out of targeted advertising

• Opt out of certain data sales or sharing

• Limit certain uses of sensitive personal information

• Appeal the denial of an eligible privacy request

• Receive equal service without unlawful discrimination for exercising a privacy right

• Challenge our compliance with applicable Canadian privacy requirements

These rights may be subject to exceptions. For example, we may retain information needed to complete a transaction, comply with law, maintain records, prevent fraud, or establish legal claims.

How to submit a request

Email support@cedarluxekitchen.com with the subject line Privacy Request.

Please include:

• Your name

• Your email address

• Your state, province, territory, or country

• The nature of your request

• Information reasonably needed to locate the relevant records

We may need to verify your identity before completing a request. We will use verification information only for that purpose.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof of authorization and verification of your identity.

We will respond within the period required by applicable law.

15. Canadian Privacy Rights and Complaints

Canadian customers may request access to or correction of personal information and may withdraw consent, subject to legal or contractual restrictions and reasonable notice.

If you have a concern about our handling of personal information, please contact us first so that we can investigate.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.

16. Global Privacy Control and Do Not Track

Where required by applicable law and supported by our Website, we process recognized Global Privacy Control signals as requests to opt out of qualifying data sale, sharing, or targeted advertising.

Some browsers also provide a “Do Not Track” setting. Because there is no single universally accepted standard for all Do Not Track signals, the Website may not respond to every such signal.

17. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Purchases must be made by an adult who has reached the age of legal majority in the applicable jurisdiction.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can investigate and take appropriate action.

18. Third-Party Websites

The Website may link to websites operated by manufacturers, suppliers, payment providers, shipping carriers, social-media platforms, or other third parties.

Cedar Luxe does not control those third parties or their privacy practices. Review the applicable third party’s privacy policy before providing information.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our products or services

• Website features

• Shopify settings

• Applications and integrations

• Suppliers and service providers

• Privacy practices

• Applicable legal requirements

We will post the revised policy and update its effective date. Where required by law, we will provide additional notice or obtain consent for material changes.

20. Contact Information

For privacy questions, complaints, or requests, contact:

Privacy Contact
Cedar Luxe Outdoor Kitchens LLC
30 N Gould Street, Suite R
Sheridan, WY 82801
United States

Email: support@cedarluxekitchen.com
Telephone: +1 778 200 3619
Contact page: Contact Cedar Luxe
Website: cedarluxekitchen.com