Shipping Policy

Effective Date: September 17, 2026

1. Introduction

Cedar Luxe Outdoor Kitchens LLC (“Cedar Luxe,” “we,” “us,” or “our”) is committed to providing a clear and reliable shipping experience.

This Shipping Policy explains the delivery terms that apply to eligible products purchased through cedarluxekitchen.com.

Because many of our products are oversized, heavy, made to order, or shipped directly from a manufacturer or distribution partner, shipping methods, costs, processing times, and delivery requirements may vary by product and destination.

2. Shipping Destinations

We currently serve customers in:

• The contiguous United States

• Canada

Shipping to Alaska, Hawaii, U.S. territories, remote Canadian locations, islands, or other areas requiring special transportation arrangements may be available upon request.

Before placing an order for delivery to one of these locations, please contact us at support@cedarluxekitchen.com or call +1 778 200 3619 to confirm availability and obtain a shipping estimate.

We do not currently offer shipping outside the United States and Canada unless specifically arranged in writing.

3. Shipping Costs

Shipping charges depend on factors such as:

• Product size and weight

• Delivery destination

• Supplier or warehouse location

• Selected delivery method

• Residential or commercial delivery

• Remote-area or limited-access surcharges

• Liftgate, inside-delivery, or white-glove service

• Customs, duties, and brokerage fees, where applicable

Available shipping charges will be displayed at checkout or communicated to you before your order is finalized.

If an accurate freight charge cannot be calculated automatically, Cedar Luxe may contact you with a shipping quotation. No additional shipping charge will be applied without your authorization.

Free shipping applies only when specifically stated on the applicable product page or promotional offer.

4. Order Verification and Processing

Orders may be reviewed before processing to verify:

• Product availability

• Delivery address

• Shipping requirements

• Contact information

• Payment authorization

• Compatibility or configuration details

• Site-access requirements for oversized products

Because products may ship directly from different manufacturers or warehouses, processing times vary. An estimated processing or lead time will be displayed on the product page, provided during checkout, or communicated in your order confirmation.

Orders are generally processed Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

We may contact you if additional information is required. Delays in receiving the requested information may affect your estimated shipping date.

5. Estimated Delivery Times

Estimated delivery times vary according to the product, manufacturer, availability, destination, and delivery method.

In-stock parcel orders generally arrive sooner than oversized, freight, special-order, customized, or made-to-order products. Some premium outdoor kitchens, grills, refrigerators, pergolas, and related products may require extended manufacturing or handling periods.

Any delivery date provided is an estimate and is not guaranteed unless we expressly confirm otherwise in writing.

Delivery may be delayed by circumstances outside our reasonable control, including:

• Severe weather

• Carrier disruptions

• Customs processing

• Manufacturer delays

• Supply-chain interruptions

• Labour disruptions

• Natural disasters

• Incorrect or incomplete delivery information

• Remote-location limitations

• Events of force majeure

If we cannot ship an order within the timeframe originally communicated, we will provide an updated estimate and any cancellation or refund options required by applicable law.

6. Shipping Methods and Carriers

Depending on the product and destination, orders may be shipped by:

• Standard parcel delivery

• Less-than-truckload freight

• Curbside freight delivery

• Threshold delivery

• White-glove delivery, where available

• A manufacturer’s or supplier’s designated carrier

The carrier used for an order will depend on product requirements and availability.

White-glove delivery, assembly, installation, electrical work, gas connection, plumbing work, site preparation, and removal of packaging are not included unless expressly stated in the product description or order confirmation.

7. Freight and Oversized Deliveries

Many Cedar Luxe products require freight delivery.

For freight deliveries:

• The carrier may contact you to arrange a delivery appointment.

• An adult must be available to receive and inspect the shipment.

• Standard freight service is generally curbside unless another service level has been purchased.

• The customer is responsible for ensuring that the delivery location is accessible to the carrier.

• Restricted access, narrow roads, gated communities, stairs, construction sites, and remote locations may result in additional fees or delivery restrictions.

Please do not schedule contractors, installers, or construction work until your complete order has arrived and has been inspected. Cedar Luxe is not responsible for contractor charges, missed appointments, or project delays caused by shipping or product-delivery changes.

8. Order Tracking

When tracking is available, you will receive an email containing:

• The carrier’s name

• Your tracking or freight reference number

• A link or instructions for tracking the shipment

Orders containing multiple products may arrive in separate shipments and may have more than one tracking number.

Tracking information can take time to update after a shipment leaves the warehouse. For assistance, contact support@cedarluxekitchen.com.

9. Inspection and Damaged Deliveries

You must inspect all packages and freight shipments carefully at the time of delivery.

Before signing the carrier’s delivery receipt:

1. Confirm the number of packages or pallets received.

2. Examine the packaging for punctures, crushing, water damage, tears, missing straps, or other visible damage.

3. Note all visible damage or shortages on the delivery receipt.

4. Photograph the damaged packaging and affected product.

5. Keep all packaging materials until the claim has been resolved.

If a shipment has significant visible damage, you may refuse delivery and contact Cedar Luxe immediately.

For visible or concealed damage, contact us as soon as possible, preferably within 48 hours of delivery, at support@cedarluxekitchen.com. Include your order number, photographs, a description of the damage, and a copy of the delivery receipt when available.

Failure to document visible damage with the carrier may affect our ability to submit a successful freight claim. Nothing in this section limits any rights you may have under applicable consumer-protection law.

10. Delayed, Lost, or Missing Shipments

If your order has not arrived within the estimated delivery period, contact us so that we can investigate with the carrier or supplier.

If tracking indicates that an order was delivered but you cannot locate it:

• Verify the delivery address.

• Check all entrances and delivery areas.

• Check with household members, neighbors, building staff, or property management.

• Contact the carrier.

• Notify Cedar Luxe promptly if the shipment remains missing.

If an item or package is missing from a delivered order, contact us within five calendar days of delivery. Provide your order number, photographs of the shipment as received, and details of the missing item.

We will work with the supplier and carrier to investigate the issue and determine an appropriate resolution.

11. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, telephone number, and email address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If an order is delayed, returned, redirected, or requires redelivery because of an incorrect or incomplete address supplied by the customer, additional charges may apply.

12. Canadian Orders, Customs, Taxes, and Duties

Orders crossing the United States–Canada border may be subject to:

• Import duties

• Goods and services tax

• Provincial or harmonized sales tax

• Customs-processing fees

• Brokerage charges

• Other government or carrier fees

Unless expressly stated otherwise during checkout or in the order confirmation, the customer is responsible for applicable import duties, taxes, brokerage charges, and customs fees.

Customs processing may delay delivery. Cedar Luxe does not control customs inspections or clearance times.

We will provide available shipping documentation, but customers are responsible for complying with applicable import requirements in their destination.

13. Changes, Cancellations, Returns, and Refunds

Contact us as soon as possible if you need to change or cancel an order.

Orders cannot always be changed or cancelled after processing, production, or shipment has begun. Special-order, customized, made-to-order, or manufacturer-direct products may be subject to cancellation restrictions or restocking fees.

Shipping charges are generally non-refundable once a shipment has been dispatched, except where the return results from our error, a confirmed defect, shipping damage, or where otherwise required by law.

For complete eligibility requirements and instructions, please review our Return and Refund Policy.

14. Concept and Supplier-Showcase Products

Products identified as concept products, demo products, or supplier-showcase products are displayed for catalogue, design, and supplier-presentation purposes.

These products are not available for fulfillment unless Cedar Luxe confirms the final manufacturer, specifications, components, pricing, warranty, availability, and delivery terms in writing.

Customers will not be charged for or shipped an unconfirmed concept product.

15. Contact Information

For shipping questions or assistance, contact:

Cedar Luxe Outdoor Kitchens LLC
30 N Gould Street, Suite R
Sheridan, WY 82801
United States

Email: support@cedarluxekitchen.com
Telephone: +1 778 200 3619
Website: cedarluxekitchen.com

Customer service hours are Monday through Saturday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding public holidays.

16. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our products, suppliers, shipping services, business practices, or legal obligations.

Updates become effective when published on our website. The effective date displayed at the top of the policy indicates when it was most recently revised.

Thank you for choosing Cedar Luxe Outdoor Kitchens. We are committed to making your premium outdoor-living purchase as clear and dependable as possible.